Refund policy

We offer a 90-day return policy. You have 90 days from the day you receive your order to request a return.

To be eligible, the item must be in the condition you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at contact@danevy.com. If your return is accepted we will send you instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question at contact@danevy.com.

Damages and problems

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can put it right.

Exceptions

For hygiene reasons we cannot accept the return of an item that has been worn against the skin and is not in a resalable condition. If you are unsure, contact us before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union — 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. The item must be in the condition you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return. If it is approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at contact@danevy.com.